About Me
Career Experience
June 2015 – Present
Microsoft
Principal FastTrack Product Specialist
- Provide expert guidance for highly complex, blocked, and out-of-scope FastTrack customer scenarios enabling customers to deploy/resume deployment of Microsoft Defender products enabling over 250K user and device licenses to be unblocked and utilized per year.
- Create and champion scope expansion for Microsoft Defender products & services including common use cases to support, materials necessary for training development, and estimate of impact for customer.
- Supported the Incubation of Sentinel for inclusion in FastTrack scope and identified gaps in current training, improvements for customer communications, common customer scenarios & concerns.
- Collect, triage, address, and escalate customer feedback on Security & Compliance products within FastTrack as well as externally to Product Groups with an average acceptance rate of 30%.
- Automate communication and review of new support requests & feedback triage to improve end user experience and reduce time-to-respond from 7+ days to 1-2 days.
Sr Technology Specialist - Sales
- Provided Technical Solution Sales support for Microsoft Security, Compliance, Identity, and Management solutions to the US Government System Integrators impacting around $500M in net-new, upgrade, and renewal sales.
- Created and established a guide for customers with a cross-cloud or multi-cloud adoption scenario that detailed how identity synchronization would occur.
- Identified competitive risks, regulatory requirements, and customer implementation requires to specify a product enhancement request for Azure Active Directory to natively support Smart Card/Certificate Based Authentication for US Government customers.
- Helped establish and coordinate a Microsoft & Defense Industrial Base collaboration community to improve requirement gathering, release announcements, and share best practices.
Sr. Consultant
- Designed, implemented, and migrated the on-premises SharePoint 2010 to SharePoint 2013 with a high-availability implementation as well as a multi-geographic disaster recovery and fail over capability.
- Implemented customer identity synchronization strategies on premises using Forefront Identity Manager as well as synchronizing on-premises identities to Azure Active Directory.
- Implemented customer identity federation authentication using Active Directory Federation Services to Azure Active Directory, including support for Smart Card/Certificate Based Authentication.
Dec 2012 – June 2015
ICFI
Technology Specialist
- Performed out-of-the-box and custom Web and Office Application coding with .NET to enable customer Line-Of-Business application automations and solutions.
- Reviewed customer's existing third-party hosted environment and made recommendations for migrations of Infrastructure and Applications to Microsoft Azure Cloud resources.
- Reviewed customer's environment for security configuration and risks and provided recommendations for immediate, mid-term, and long-term improvements.
- Performed third-party review of configurations and software implementation generating a detailed timeline of results where performance bottlenecks existed and recommendations to improve performance.
- Supported design & art specialists implement SharePoint hosted public web sites using modern reactive HTML 5 techniques for multi-media corporations.
April 2011 – Dec 2012
SNVC
Chief Architect
- Provided technical solution specialty for Business Development, Pre-Sales, and Contract Capture with Technical Responses to Government and Private Corp Requests for Proposals resulting in multiple multi-year contract awards.
- Planned and lead the migration of the internal corporate portal including time tracking system to a newer solution without interrupting employee access.
- Oversaw the migration of internal infrastructure from VMWare to Hyper-V resulting in ~45% cost reduction for the company.
- Implemented a single sign on solution that integrated over 100 customer micro-applications and reduced end user authentication prompts from ~30 to 1 per session.
- Performed numerous SharePoint migration assessments for Government and Private Companies and developed and oversaw migration activities.
- Planned and migrated a multi-classification government data center to a new data center performing both data migration and hardware moves while minimizing downtime.
Sept 2010 – Apr 2011
Advanced Data Providers
Acquired by SNVCChief Architect | Partner
- Worked independently and with other partners to identify opportunities, develop proposals, and present to customers resulting in 3 multi-year contract engagements.
- Developed and enhanced call center solution for a telecommunication company including custom single sign on implementations reducing system-switch time by over 85%.
- Developed custom indexing service and pipeline enhancements to augment and improve a multi-national accounting customer's FAST Search platform.
- Created automation script for installing and deploying SharePoint & FAST Search enabling consistent environments and rebuild in ~1 hour vs. multiple hours.
Oct 2007 – Sept 2010
MicroLink
Sr. Software Engineer
- Team leader for SharePoint site management and development establishing a coding standard, software review process, and standardized deployment procedure.
- Developed numerous SharePoint 2007 & 2010 integrations to other applications including Google Maps, Microsoft Virtual Earth, Adobe Connect, and a custom User Management suite.
- Provided technical expertise to customers as a Microsoft Partner as part of SharePoint Cooperative Research and Development Agreements.
Oct 2006 – Oct 2007
PROSOFT
Principal Software Engineer
- Implemented, managed, and customized one of the first SharePoint 2007 sites authorized to run on a DOD network.
- Worked on a Joint Lessons Learned Data Warehouse to provide a self-service center for sharing lessons learned across services.
Feb 2006 – Oct 2006
TCNI
Sr. Engineer I
- Performed C++ development, code refactoring, and code reviews using Boost templates as part of an Open-Source system initiative to reduce cost and improve maintainability of current proprietary military system.
Jun 2002 – Feb 2006
NAVSEA Dahlgren Division
Scientist
- Responsible for reviewing, instrumenting, and testing software written in C.
- Developed specialized software testing tools to allow testing of unique test cases including difficult to verify error conditions.
- Supported the development of a new C++ based simulation model designed to replace two existing models and developed testing framework to compare results against existing simulation models.
- Performed C++ development with Qt to create a testing tool that could run on a Windows laptop for on-board analysis of systems and was directly responsible for passive capture, re-assembly, and recording of network communications.