Principal FastTrack Product Specialist

• Provide expert guidance for highly complex, blocked, and out-of-scope FastTrack customer scenarios enabling customers to deploy/resume deployment of Microsoft Defender products enabling over 250K user and device licenses to be unblocked and utilized per year.
• Create and champion scope expansion for Microsoft Defender products & services including common use cases to support, materials necessary for training development, and estimate of impact for customer (reduced time to deploy, increased adoption, etc.).
• Supported the Incubation of Sentinel for inclusion in FastTrack scope and identified gaps in current training, improvements for customer communications, common customer scenarios & concerns, and relevance of related products like Defender for Cloud to determine if FastTrack should support Sentinel at scale.
• Collect, triage, address, and escalate customer feedback on Security & Compliance products within FastTrack as well as externally to Product Groups for inclusion in upcoming development efforts with an average acceptance rate by Product Groups of 30%.
• Identify and represent customer feedback to FastTrack VPs & Microsoft VCPs to help prioritize efforts based around broad and significant customer demand.
• Automate communication and review of new support requests & feedback triage to improve end user experience and reduce time-to-respond from 7+ days to 1-2 days.

Sr Technology Specialist - Sales

• Provided Technical Solution Sales support for Microsoft Security, Compliance, Identity, and Management solutions to the US Government System Integrators impacting around $500M in net-new, upgrade, and renewal sales.
• Created and established a guide for customers with a cross-cloud or multi-cloud adoption scenario requirement that visually detailed how identity synchronization would occur and served as a guide to help them plan and execute an identity synchronization strategy that aligned to Microsoft's guidance.
• Identified competitive risks, regulatory requirements, and customer implementation requires to specify a product enhancement request for Azure Active Directory to natively support Smart Card/Certificate Based Authentication for US Government customers and System Integrators which would improve security for over 2.1M users.
• Helped establish and coordinate a Microsoft & Defense Industrial Base collaboration community to improve requirement gathering, release announcements, and share best practices for customers operating in Microsoft's Government FedRamp High (GCCH) Cloud.

Sr. Consultant

• Designed, implemented, and migrated the on-premises SharePoint 2010 to SharePoint 2013 with a high-availability implementation as well as a multi-geographic disaster recovery and fail over capability.
• Implemented customer identity synchronization strategies on premises using Forefront Identity Manager as well as synchronizing their on-premises identities to Azure Active Directory.
• Implemented customer identity federation authentication using Active Directory Federation Services to Azure Active Directory, other AD FS instances, and included support for Smart Card/Certificate Based Authentication.

Technology Specialist

• Performed out-of-the-box and custom Web and Office Application coding with .NET to enable customer Line-Of-Business application automations and solutions.
• Reviewed customer's existing third-party hosted environment and made recommendations for migrations of Infrastructure and Applications to Microsoft Azure Cloud resources and created a migration plan to minimize costs.
• Reviewed customer's environment for security configuration and risks and provided recommendations for immediate, mid-term, and long-term improvements that would meet their regulatory requirements without disrupting their ongoing business activities.
• Performed third-party review of configurations and software implementation for a customer generating a detailed timeline of results where performance bottlenecks existed and recommendations, including code samples, to improve the performance of the application.
• Supported design & art specialists implement SharePoint hosted public web sites using modern reactive HTML 5 techniques for multi-media corporations.

Chief Architect

• Provided technical solution specialty for Business Development, Pre-Sales, and Contract Capture with Technical Responses to Government and Private Corp Requests for Proposals, Scoping of skill and resource demands, and presentations resulting in multiple multi-year contract awards.
• Planned and lead the migration of the internal corporate portal including time tracking system to a newer solution without interrupting employee access as well as enhancing the time tracking system to capture additional details during time of submission.
• Oversaw the migration of internal infrastructure from VMWare to Hyper-V resulting in ~45% cost reduction for the company.
• Implemented a single sign on solution that integrated over 100 customer micro-applications for a customer and reduced the number of end user authentication prompts from ~30 to 1 per tax preparation session.
• Performed numerous SharePoint migration assessments for Government and Private Companies and developed and oversaw the migration activities of these organizations.
• Planned and migrated a multi-classification government data center to a new data center performing both data migration and hardware moves as needed while minimizing the downtime for end users.

Chief Architect | Partner

• Worked independently and with other partners to identify opportunities, develop proposals, and present to customers resulting in 3 multi-year contract engagements enabling us to grow the company by 2 additional people.
• Developed and enhanced call center solution for a telecommunication company including implementing custom single sign on implementations to reduce the time required when moving from one system to another by over 85%.
• Developed custom indexing service and pipeline enhancements to augment and improve a multi-national accounting customer's FAST Search platform crawling and expanded details of indexed elements while maintaining compliance for customer and international law confidentiality.
• Created automation script for installing and deploying SharePoint & FAST Search that enabled customers to create consistent development, user acceptance, and production environments as well as rebuild these from scratch in ~1 hour vs. multiple hours when performed by individuals.

Sr. Software Engineer

• Team leader for SharePoint site management and development establishing a coding standard, software review process, and standardized deployment procedure.
• Developed numerous SharePoint 2007 & 2010 integrations to other applications including Google Maps, Microsoft Virtual Earth, Adobe Connect, and a custom User Management (Sign Up, Account Creation, Password Reset) suite.
• Provided technical expertise to customers as a Microsoft Partner as part of SharePoint Cooperative Research and Development Agreements an provided feedback and details to Microsoft about product issues and customer requirements.

Principal Software Engineer

• Implemented, managed, and customized one of the first SharePoint 2007 sites authorized to run on a DOD network.
• Worked on a Joint Lessons Learned Data Warehouse to provide a self-service center for sharing lessons learned across services.

Sr. Engineer I

• Performed C++ development, code refactoring, and code reviews using Boost templates as part of an Open-Source system initiative to reduce the cost and improve maintainability of current proprietary military system.

Scientist

• Responsible for reviewing, instrumenting, and testing software written in C.
• Developed specialized software testing tools to allow testing of unique test cases including difficult to verify error conditions.
• Supported the development of a new C++ based simulation model designed to replace two existing models and developed testing framework to exercise specifics from the simulation to compare results against the existing simulation models.
• Performed C++ development with Qt to create a testing tool that could run on a Windows laptop for on-board analysis of systems and was directly responsible for passive capture, re-assembly, and recording of the network communications between various systems on the ship's LAN.